Preview video

What is the URL?

I have a similar issue, I have set up a custom template for conversion to flv, after conversion I click on that template to watch video and the file downloads rather than playing from your server, any help with what I've missed with my problem much appreciated

You should publish the video with the embed codes in the top-left corner of the video page in the CMS. At the bottom of those embed codes, you can find a preview link.

if I have multiple templates how do I know which version is at the preview link, I need different video formats for different clients, thanks

The default preview uses bitrate switching to pick the template that fits the user's bandwidth.

If you want to force a specific template in the preview, you should go to the player's settings and change its video quality to the template you want to use.

quality is not the issue, format is what I'm concerned with. I need to know that I am sending a link that is flash not h.264

All our embed links link to a flash player. Also, all videos are H.264 videos. All flash versions newer than 9.0.115.0 do support H.264 video.

If our player detects that no flash player is installed or that the flash player that is too old to support H.264 video, it will fall back to a javascript player that will just try to play the (fallback quality encode) that way.

We don't offer any option to encode to VP6 (the video codec that is most commonly used for .flv files).

Sorry I have figured it out, however, now when we upload videos all the templates are failing-no transcoding is taking place-need help and answers asap thanks

Can you tell me what account name you use so I can verify where/why it's failing?

jjones@pinpointstrategies

thank you

Hi, I looked into your account. Most videos were good. One failed on all encoding profile, and when I tried to look into the file I found out that something went wrong during the upload process. You will have to reupload the video that failed on all counts and chances are it will work this time around.

gentlemen this is getting old, still failing transcodes and waiting clients. the failed transcodes are the recent uploads, we stopped uploading new videos because of this. we need an answer quick and this is not on our end, we have uploaded from multiple locations with the same failed transcode issue occurring

jjones@pinpointstrategies.com

Hi, I asked our encoding engineer to look into this issue and I hope to hear back something soon.