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        <title>Bits on the Run's FAQ feed</title>
        <link>http://www.bitsontherun.com/</link>
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        <description></description>
        <language>en-us</language>
        <copyright>All rights reserved - Heliotrope B.V.</copyright>
        <pubDate>Thu, 4 Dec 2008 00:56:57 +0100</pubDate>
        <lastBuildDate>Thu, 14 Aug 2008 11:11:30 +0200</lastBuildDate>
        
        <item>
            <title>What is included in the traffic?</title>
            <link>http://www.bitsontherun.com/support/faq/what-is-included-in-the-traffic/</link>
            <guid>http://www.bitsontherun.com/support/faq/what-is-included-in-the-traffic/</guid>
            <description><![CDATA[<p>At Bits on the Run we account all traffic related to video. This accounting starts with the upload. We do not charge for storage, but we do account the traffic that is consumed while uploading the video. 
</p>
<p>Apart from the initial upload we account all traffic generated by streaming your video's to a viewer, but since we stream, we only account the part that is actually watched (+ a small buffer). When a viewer watches a part of stream twice, that part is accounted twice, because streams cannot be cached.
</p>
<p>Finally we account for each video that is downloaded directly, or which is otherwise retrieved from our servers (e.g. via our API).
</p>
<p>Thumbnails, playlists, players and the overall use of our system are all free.
</p>]]></description>
            <pubDate>Thu, 14 Aug 2008 11:11:30 +0200</pubDate>
        </item>
        
        <item>
            <title>How long can I stream with my traffic plan?</title>
            <link>http://www.bitsontherun.com/support/faq/how-long-can-i-stream-with-my-traffic-plan/</link>
            <guid>http://www.bitsontherun.com/support/faq/how-long-can-i-stream-with-my-traffic-plan/</guid>
            <description><![CDATA[<p>It is hard to tell exactly how much video playing time you get per 1 GB of traffic. Different movies result in somewhat different amounts of traffic per minute. Here we try to give a rough estimate of how long you can stream with the different video sizes. You get:
</p>
<ul>
 <li>
     ± 4.5 hours/GB for our small (320px) videos.
 </li>

 <li>
     ± 3 hours/GB for our medium (480px) videos.
 </li>

 <li>
     ± 2 hours/GB for our large (720px) videos.
 </li>
</ul>
<p>Please note these are averages and are no guarantee for your videos, it can be a bit more or less.
</p>]]></description>
            <pubDate>Tue, 8 Jul 2008 14:35:26 +0200</pubDate>
        </item>
        
        <item>
            <title>What payment methods do you accept?</title>
            <link>http://www.bitsontherun.com/support/faq/what-payment-methods-do-you-accept/</link>
            <guid>http://www.bitsontherun.com/support/faq/what-payment-methods-do-you-accept/</guid>
            <description><![CDATA[<p>For our standard subscription plans we only accept credit card payments. Maybe in the future we will integrate other payments methods, but only if they are international and support subscriptions.</p>

<p>For our custom subscription plans we also offer custom payments (e.g. by wire transfer). Pleae <a href="http://www.bitsontherun.com/contact/">contact us</a> to discuss your wishes and options.</p>

<img src="http://www.bitsontherun.com/static/uploads/images/payment_logos.gif"/>
]]></description>
            <pubDate>Mon, 7 Jul 2008 15:15:49 +0200</pubDate>
        </item>
        
        <item>
            <title>What is the use of the &quot;link&quot; field under video properties?</title>
            <link>http://www.bitsontherun.com/support/faq/what-is-the-use-of-the-permalink/</link>
            <guid>http://www.bitsontherun.com/support/faq/what-is-the-use-of-the-permalink/</guid>
            <description><![CDATA[<p>The 'link' is a link to <em>your</em> website: to the page where the video is visible. 
</p>
<p>The link can be used for searches, rss feeds and syndication, so others can link back to your videos.
</p>]]></description>
            <pubDate>Mon, 7 Jul 2008 15:03:07 +0200</pubDate>
        </item>
        
        <item>
            <title>How do I authenticate the desktop uploader?</title>
            <link>http://www.bitsontherun.com/support/faq/how-do-i-authenticate-desktop-uploader/</link>
            <guid>http://www.bitsontherun.com/support/faq/how-do-i-authenticate-desktop-uploader/</guid>
            <description><![CDATA[<p>We have noticed that some of our users who use the desktop uploader for the first time have difficulties with authenticating the application. Hopefully this set of screenshots answers all your questions.
</p>

<h3>Step one</h3>
<p>Log into our video management system via <a href="https://manage.bitsontherun.com/login">https://manage.bitsontherun.com/login</a>
</p>
<p><a href="http://www.bitsontherun.com//static/uploads/images/uploader_1l.png" title="Step 1: Log into our VMS"><img src="http://www.bitsontherun.com//static/uploads/images/uploader_1t.png" alt="log into our VMS"/></a>
</p>

<h3>Step two</h3>
<p>Start up our upload application. You will notice that the uploader tells you that it does not have acces to your account. You need to grant the application access. Click &quot;OK&quot; to do so.
</p>
<p><a href="http://www.bitsontherun.com//static/uploads/images/uploader_2l.png" title="Step 2: Click OK"><img src="http://www.bitsontherun.com//static/uploads/images/uploader_2t.png" alt="Click OK"/></a>
</p>

<h3>Step three</h3>
<p>Now let's actually login, so click &quot;login&quot;.
</p>
<p><a href="http://www.bitsontherun.com//static/uploads/images/uploader_3l.png" title="Step 3: Click login"><img src="http://www.bitsontherun.com//static/uploads/images/uploader_3t.png" alt="Click login"/></a>
</p>

<h3>Step four</h3>
<p>After you click login the application opens a new window or tab in your default browser. On this webpage you can grant access to the uploader by clicking &quot;Yes&quot;. If by chance you are not logged in, you get the chance to login first.
</p>
<p><a href="http://www.bitsontherun.com//static/uploads/images/uploader_4l.png" title="Step 4: Click yes to grant access"><img src="http://www.bitsontherun.com//static/uploads/images/uploader_4t.png" alt="Click yes to grant the uploader access"/></a>
</p>

<h3>Step five</h3>
<p>Go back to the uploader application and click continue. 
</p>
<p><a href="http://www.bitsontherun.com//static/uploads/images/uploader_5l.png" title="Step 5: Go back to the uploader and click continue"><img src="http://www.bitsontherun.com//static/uploads/images/uploader_5t.png" alt="Click continue"/></a>
</p>

<h3>Step six</h3>
<p>You can now start with uploading videos to bits on the run.
</p>
<p><a href="http://www.bitsontherun.com/static/uploads/images/uploader_6l.png" title="Step 6: Start uploading!"><img src="http://www.bitsontherun.com//static/uploads/images/uploader_6t.png" alt="Start uploading"/></a>
</p>
<p>Good luck!
</p>]]></description>
            <pubDate>Thu, 26 Jun 2008 11:37:13 +0200</pubDate>
        </item>
        
        <item>
            <title>How do I interact between the player and javascript.</title>
            <link>http://www.bitsontherun.com/support/faq/how-do-i-interact-between-player-and-javascript/</link>
            <guid>http://www.bitsontherun.com/support/faq/how-do-i-interact-between-player-and-javascript/</guid>
            <description><![CDATA[<p>You can read about the possible interaction between javascript and the player in <a href="http://www.jeroenwijering.com/?item=Javascript_interaction">Jeroen's tutorial</a>.
</p>
<p>However for all javascript interaction you need to have the player id. Retrieving the ID of a player can be done with javascript as well, because it is possible to retrieve a player by its parents ID or in some similar way. Each of our players is placed inside a div that has the class &quot;botrplayer&quot; and an id with a random string. The id of the player is the same as the one for the div except we append swf to the id. This way we can retrieve the video's id like this:
</p>
<pre><code>function getPlayerId(parentId) {
    divs = document.getElementById(parentId).getElementsByTagName('div');
        for (var i = 0; i &lt; divs.length; i++) {
            if (divs[i].className == 'botrplayer') {
                return divs[i].id + 'swf';
            }
        }
    return false;
}
</code></pre><p>Once you have the id, you can do everything that is mentioned in <a href="http://www.jeroenwijering.com/?item=Javascript_interaction">the tutorial</a>.
</p>]]></description>
            <pubDate>Thu, 5 Jun 2008 09:33:48 +0200</pubDate>
        </item>
        
        <item>
            <title>How long does it take to make a conversion?</title>
            <link>http://www.bitsontherun.com/support/faq/how-long-does-it-take-make-conversion/</link>
            <guid>http://www.bitsontherun.com/support/faq/how-long-does-it-take-make-conversion/</guid>
            <description><![CDATA[<p>As a rule of thumb, presume that one minute of video takes one minute of rendering. So  for a ten-minute movie, the first conversion will be available in ten minutes.</p>

<p>Smaller videos (less than 300 pixels wide) render faster. Videos that are over 700 pixels wide render noticable slower.</p>

<p>We are constantly tweaking the predictions (<i>about 5 minutes</i>...) the CMS gives when building conversions, but given the huge differences between video formats this is a trial-and-error task.</p>]]></description>
            <pubDate>Wed, 14 May 2008 15:29:45 +0200</pubDate>
        </item>
        
        <item>
            <title>Your API looks a lot like Flickr&#39;s. How come?</title>
            <link>http://www.bitsontherun.com/support/faq/your-api-looks-lot-flickrs-how-come/</link>
            <guid>http://www.bitsontherun.com/support/faq/your-api-looks-lot-flickrs-how-come/</guid>
            <description><![CDATA[<p>That's because our API is modeled after theirs. Why? Because we didn't want to reinvent the wheel. 
</p>
<p>There are many APIs out there and they all work differently. Sometimes this is natural because of the service offered, but every new API scheme adds to the developer workload. 
</p>
<p>We played around with the various APIs currently out there and especially liked the one from Flickr. It has a great permission system, which allows authorization on different levels for individual applications. 
</p>]]></description>
            <pubDate>Thu, 8 May 2008 11:53:29 +0200</pubDate>
        </item>
        
        <item>
            <title>What are your plans for the future?</title>
            <link>http://www.bitsontherun.com/support/faq/what-are-your-plans-future/</link>
            <guid>http://www.bitsontherun.com/support/faq/what-are-your-plans-future/</guid>
            <description><![CDATA[<p>Short-term (Q2/Q3 of 2008), we are working on the following additions to the system:</p>

<ul>
<li>Syndication (YouTube upload, iTunes publishing and sharing of videos to other users)</li>
<li>Skinning for the videoplayer (dramatically change the look by providing your own SWF graphic).</li>
<li>Integration of preroll, midroll and postroll advertisements.</li>
<li>Adding chapters/cue points to videos.</li>
</ul>

<p>We will also introduce our affiliate plan, which'll allow design, production and webhosting companies to brand and resell the Bits on the Run system for their clients (<a href="http://www.bitsontherun.com/contact/">please contact</a> if you're interested).</p>

<p>Long-term, we might focus on an installable version of the complete system, including hooks to services such as FMS, Wowza and Windows Media Server. This'll allow clients to install and deploy Bits on the Run within their own datacenter. At present, we still focus on optimizing the hosted service though!</p>]]></description>
            <pubDate>Tue, 6 May 2008 15:43:19 +0200</pubDate>
        </item>
        
        <item>
            <title>I have a high-traffic site. Can you handle that?</title>
            <link>http://www.bitsontherun.com/support/faq/i-have-high-traffic-site-can-you-handle/</link>
            <guid>http://www.bitsontherun.com/support/faq/i-have-high-traffic-site-can-you-handle/</guid>
            <description><![CDATA[<p>Although we are still in beta, we have been running for three month with <0.1% downtime. Since last december, we have hosted video for <a href="http://www.bright.tv">www.bright.tv</a>, streaming an average 2TB/month with occasional bandwidth peaks of about 100mbps.</p>

<p>We are currently scaling up our hardware to a peak bandwidth capacity of 10gbps (about 10.000 concurrent streams). If you want to learn more about our bandwidth capabilities and guarantees, <a href="http://www.bitsontherun.com/contact/">feel free to contact us</a>.</p>]]></description>
            <pubDate>Tue, 6 May 2008 15:26:24 +0200</pubDate>
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